Industry
Automotive: customer service, workshop and vehicles under control
Dealerships run three businesses at once — sales, service and parts — with different metrics and different customers. We work on customer communication, workshop floor infrastructure and control of vehicles in transit.
- One service number per brand, routed to the right branch
- Network coverage in the workshop, warehouse and reception areas
- Tracking of demo vehicles and inter-branch transfers
What we solve
Common challenges in the sector
Customers don't know who to call
Sales, service and parts each have different numbers at each branch, and the customer ends up bouncing between departments.
Poor coverage in the workshop
Diagnostic tablets and work order systems fail exactly where they are used: on the service floor.
Vehicles in transit without control
Demonstrations, inter-branch transfers and mobile service vehicles move around with no verifiable tracking.
No traceability of delivery promises
When a customer disputes a promised date, there is no objective record of what was offered and when.
What's included
How we approach it
Unified service per brand
A single number that routes by department and branch according to hours and availability, with recording tied to every contact.
A network designed for the workshop floor
A coverage study for metallic areas and machinery, traffic segmentation and CCTV where vehicles are received.
Vehicle control
Tracking of demonstrations, transfers and service vehicles, with geofences per branch and usage reports.
Integration with the manufacturer's system
Customer interactions are logged in the management system the brand mandates, with no double entry.
Frequently asked questions
Frequently asked questions
Can we keep the system the manufacturer mandates?
Yes. We work on top of the corporate's mandatory systems and integrate communications with them rather than replacing them.
Can you cover several branches of the same group?
Yes. We define a single configuration standard and replicate it at each branch, with local rules where they are needed.
How is the use of demo vehicles controlled?
With tracking, geofences per branch and reports on distance and usage time per vehicle and per salesperson.
Can service calls be recorded?
Yes, with role-based access control and the retention period set by your internal policy and the Privacy Notice.
Ready to review your operation with us?
Book a no-cost assessment. We review your current setup, identify what is worth solving first and hand you a proposal with an agreed scope and timeline.
We reply during business hours from Mexico City.