LambiCom module
WhatsApp Business: one number, the whole team
The channel your customers already want to write to, run on the company's verified number, with several agents handling it at once and the full history inside the platform.
- The company's verified number, not a personal mobile
- Several agents handling the same number
- Conversations recorded and auditable
What's included
What the module includes
Multi-agent handling
Automatic conversation assignment, handover between agents without losing the thread, and internal notes the customer never sees.
Approved templates
Management of the message templates needed to start a conversation, with our team guiding the approval process.
Automated replies
An opening menu, answers to frequent enquiries and escalation to a human agent as soon as the conversation calls for it.
Routing by team
Routing to sales, support or collections based on the option chosen or the content of the message.
History and audit
Every conversation stays on the platform rather than on an employee's phone, with role-based access control.
Logged in the CRM
The conversation and its outcome are recorded in the CRM alongside the customer's other interactions.
Frequently asked questions
Frequently asked questions
Can we use the number the sales team already uses?
It's assessed case by case. A number used in the personal WhatsApp app has to be released before it can be enabled on the platform; we guide you through that.
What happens to conversations when an agent leaves?
They stay on the platform. The history belongs to the company, not to the device or the employee's account.
Can we send bulk campaigns?
Messages to customers who haven't written first require approved templates and must comply with the messaging platform's policies. We tell you what is permissible before configuring any send.
Does the customer notice they're talking to a team rather than a person?
The customer writes to a single company number. Internally the conversation is assigned to whoever is available, with a seamless handover.
Does it integrate with the contact centre?
Yes. WhatsApp lands in the same agent inbox as voice, chat and email, with the same service indicators.
Platform modules
- Cloud PBXA cloud phone system for every one of your sites.
- Omnichannel Contact CentreQueues, skills-based routing and live supervision.
- AI VoicebotsAutomated handling of repetitive enquiries, with escalation to an agent.
- Video ConferencingYour company's own video rooms, straight from the browser.
- CRM IntegrationsCommunication logged where your team already works.
- Number portingKeep your numbers when you change platform.
- Security and availabilityHow the platform is protected and kept running.
Ready to review your operation with us?
Book a no-cost assessment. We review your current setup, identify what is worth solving first and hand you a proposal with an agreed scope and timeline.
We reply during business hours from Mexico City.