LambiCom
Porting: change platform without changing number
Your numbers are part of your commercial identity: they are printed, published and saved in your customers' phones. Porting moves them to LambiCom following the regulatory process that applies in Mexico.
- We accompany the whole procedure
- A cut-over date agreed with you, not imposed
- Service stays live throughout the transition
What's included
How we support you
Document review
We verify ownership, supporting documents and the status of the numbers before starting, which is where most applications get stuck.
Managing the procedure
We prepare the application, follow the process and report the status at every stage.
Transition plan
The platform is configured and tested before the cut-over, so the operation is ready the moment the number moves.
Support on cut-over day
Our team is available throughout the porting window to verify call flow and handle any adjustment.
Frequently asked questions
Frequently asked questions
Do we lose service during porting?
No. The platform is configured and tested before the cut-over, and the change takes effect in the agreed window. The transition plan exists precisely so the operation isn't interrupted.
How long does the procedure take?
Timescales are set by the applicable regulatory process and depend on the documentation and the losing operator. We report the status at every stage; we don't promise timelines that aren't ours to control.
Can numbers from several sites be ported?
Yes. Porting can be done in batches and on staggered dates to reduce operational risk in large organisations.
What documentation is needed?
Documents proving ownership of the numbers and legal representation of the company. During the document review we give you the exact list for your case.
What if the application is rejected?
We identify the cause, correct the documentation and resubmit. The upfront review exists precisely to reduce that risk.
Platform modules
- Cloud PBXA cloud phone system for every one of your sites.
- Omnichannel Contact CentreQueues, skills-based routing and live supervision.
- WhatsApp BusinessThe company's verified number with multi-agent handling.
- AI VoicebotsAutomated handling of repetitive enquiries, with escalation to an agent.
- Video ConferencingYour company's own video rooms, straight from the browser.
- CRM IntegrationsCommunication logged where your team already works.
- Security and availabilityHow the platform is protected and kept running.
Ready to review your operation with us?
Book a no-cost assessment. We review your current setup, identify what is worth solving first and hand you a proposal with an agreed scope and timeline.
We reply during business hours from Mexico City.