Communications
All of your company's communication on one platform
We bring telephony, WhatsApp, chat, email and video together on LambiCom, with service rules, live supervision and recording. Your teams stop jumping between tools and you get back visibility of what happens with each customer.
- Extensions, queues, IVR and recording managed from a web console
- Omnichannel service with a single history per customer
- Integration with the CRM your sales team already uses
What we solve
What we hear before we start
These are the situations companies describe when they come to us for this service line.
Calls lost between departments
The current PBX can't route by hours, availability or customer type, so calls bounce around until someone answers or the customer hangs up.
Every channel on its own island
WhatsApp on one phone, the website chat in another tool and email in a shared inbox. Nobody has the full history of a conversation.
No data to decide on
There is no reliable way to know how many calls were answered, how long each customer waited or which agent resolved which case.
Every site on a different system
Each location bought its own equipment at some point. Calling between offices costs money, and applying consistent service rules is impossible.
What's included
What the service includes
We configure only what your operation needs. These are the capabilities available on the platform.
Multi-site Cloud PBX
Extensions, ring groups, IVR menus by schedule, music on hold, voicemail to email and free internal dialling between sites.
Omnichannel contact centre
Queues with priority and overflow, skills-based routing, live supervision, whisper and monitoring, and satisfaction surveys at close.
WhatsApp Business API
Your company's verified number, approved templates, automatic conversation assignment and handover between agents without losing the thread.
AI voicebots and chatbots
Automated handling of repetitive enquiries, escalating to a human agent as soon as the conversation calls for it.
Integrated video conferencing
Your company's own rooms, opened from the browser with nothing for guests to install, with screen sharing and recording on demand.
CRM and ERP integration
Screen pop with the customer record when a call comes in, automatic logging of the interaction and click-to-dial from the CRM.
How we deploy it
How we deploy it
A communications project touches the whole organisation. That's why we work in stages, each one reversible.
Assessment
We survey your current phone system, volumes per channel, opening hours, service structure and the integrations you need to keep.
Design and proposal
We define the numbering plan, the service flows and the scope of the integration. You approve the design before we touch anything.
Guided deployment
We configure the platform, test with a pilot group and migrate department by department. Number porting is scheduled last, with your sign-off.
Adoption and support
We train users, supervisors and administrators, then go live with support and periodic reviews of the configuration.
Use cases by industry
Use cases by industry
Contact centres
Inbound and outbound campaigns with skills-based routing, live supervision and recording tied to each interaction.
Multi-site retail
A single customer number that routes to the nearest store based on hours and availability, so customers don't hunt for different phone numbers.
Law firms and notaries
Service with controlled access to recordings, every call logged against the file, and voicemail boxes by practice area.
Benefits for your operation
What changes in your operation
One history per customer, not per channel
The agent sees the whole conversation regardless of how the customer reached you last time.
Service rules you control
Hours, escalations and priorities are adjusted from the console, without depending on an outside supplier for every change.
Verifiable metrics from your own operation
Wait times, service levels and volume per channel, measured on your real data rather than estimates.
Growth without changing platform
Adding a site or a campaign means adding users and rules, not buying and installing new hardware.
Frequently asked questions
Frequently asked questions
Can we keep our existing phone numbers?
Yes. Numbers are ported to the platform following the regulatory process that applies in Mexico. Service stays live throughout the transition and the cut-over date is agreed with you.
What happens if a site loses its internet connection?
Calls are automatically redirected to the fallback destinations you define: another site, a group of mobiles or the corporate voicemail. The rule is set per location.
Can it be used from home or while travelling?
Yes. The extension works through the LambiCom app on iOS, Android, Windows and Linux, or from the browser, with the same calling identity as the office.
How are call recordings protected?
Recordings are stored encrypted, with role-based access control and an access log. The retention period is agreed with you according to your internal policy and the Privacy Notice.
Does it integrate with the CRM we already use?
We work with the standard integrations of the most common CRMs and, where no connector exists, we build the integration via API. The scope is defined during the assessment.
How long does deployment take?
It depends on the number of users, sites and integrations. The assessment comes with a schedule and committed dates per stage; we don't quote generic timelines before we know your operation.
What availability does the service have?
The platform runs on redundant infrastructure across several availability zones. The applicable service level is set by contract.
Related services
Ready to review your operation with us?
Book a no-cost assessment. We review your current setup, identify what is worth solving first and hand you a proposal with an agreed scope and timeline.
We reply during business hours from Mexico City.