LambiCom module
Cloud PBX: your phone system, without the phone system
Extensions, ring groups, attendant menus and voicemail managed from a web console, with the same configuration across every site and no switching hardware on the premises.
- Free internal dialling between sites
- Configuration changes applied by your own team
- Fallback diversions defined per location
What's included
What the module includes
Extensions and groups
Extensions per user, simultaneous or sequential ring groups, and call pickup between colleagues.
Attendant menus (IVR)
Menus by schedule and public holiday, with prompts you record yourself and routing to the right option.
Multi-site operation
A single numbering plan, short dialling between sites and independent schedule rules per location.
Voicemail to email
Messages arrive as an attachment in the user's or the team's inbox, with immediate notification.
Call recording
Selective or full recording, encrypted storage, role-based access control and a configurable retention period.
Traffic reports
Call volume by extension, group and time of day, broken down into answered, missed and duration.
Frequently asked questions
Frequently asked questions
Do we need to buy IP phones?
Not necessarily. Each user can work from an IP phone, from the LambiCom app on their computer or mobile, or from the browser; most companies mix several options depending on the role.
Can we make changes ourselves?
Yes. Extensions, groups, schedules and prompts are managed from the web console with the roles you define.
How much bandwidth does a call use?
Consumption per concurrent call is modest. During the assessment we calculate the requirement from the expected number of concurrent calls per site.
Is the record of previous calls preserved?
History from the previous system does not migrate automatically. If you need to keep it, we agree an export and archiving procedure during the project.
What about faxes?
Fax-to-email reception is supported. Transmission over a traditional analogue line is assessed case by case during the assessment.
Platform modules
- Omnichannel Contact CentreQueues, skills-based routing and live supervision.
- WhatsApp BusinessThe company's verified number with multi-agent handling.
- AI VoicebotsAutomated handling of repetitive enquiries, with escalation to an agent.
- Video ConferencingYour company's own video rooms, straight from the browser.
- CRM IntegrationsCommunication logged where your team already works.
- Number portingKeep your numbers when you change platform.
- Security and availabilityHow the platform is protected and kept running.
Ready to review your operation with us?
Book a no-cost assessment. We review your current setup, identify what is worth solving first and hand you a proposal with an agreed scope and timeline.
We reply during business hours from Mexico City.