LambiCom module
Integrations: let the call reach the CRM by itself
We connect LambiCom to the CRM or ERP your team already uses: the customer record on screen when a call comes in, automatic logging of every interaction, and click-to-dial from the management system.
- Less manual entry and fewer unlogged interactions
- Standard connectors or a custom API integration
- The team works in a single system
What's included
What the module includes
Screen pop
When a call arrives, the system opens the record of the customer identified by their number, with their history in view.
Click-to-dial
The agent calls from the CRM itself, without typing the number and without misdialling.
Automatic logging
Every call, conversation or video meeting is logged against the customer record, with duration, outcome and a link to the recording.
Workflow triggers
Communication events can trigger tasks, reminders or stage changes in your management system.
Catalogue synchronisation
Users, agents and customers stay aligned between the platform and the management system.
API and custom integration
Where no standard connector exists, we build the integration with your system, including in-house developments.
Frequently asked questions
Frequently asked questions
Which CRMs does it integrate with?
We work with the standard connectors of the CRMs most common in the Mexican market and, where none exists, we build the integration via API.
Can it integrate with a bespoke system?
Yes, as long as the system exposes an API or one can be added. The technical evaluation is part of the assessment.
What information is sent to the CRM?
Whatever is agreed: date, duration, agent, outcome, channel and a link to the recording. The detail is defined when the integration is designed.
Is the integration real time?
Relevant events are sent as they happen. Bulk synchronisation processes are scheduled according to volume.
What if the CRM doesn't respond?
Events are queued and retried; nothing is lost. Persistent errors raise an alert for review.
Platform modules
- Cloud PBXA cloud phone system for every one of your sites.
- Omnichannel Contact CentreQueues, skills-based routing and live supervision.
- WhatsApp BusinessThe company's verified number with multi-agent handling.
- AI VoicebotsAutomated handling of repetitive enquiries, with escalation to an agent.
- Video ConferencingYour company's own video rooms, straight from the browser.
- Number portingKeep your numbers when you change platform.
- Security and availabilityHow the platform is protected and kept running.
Ready to review your operation with us?
Book a no-cost assessment. We review your current setup, identify what is worth solving first and hand you a proposal with an agreed scope and timeline.
We reply during business hours from Mexico City.