LambiCom module
Voicebots: automate the repetitive, not the relationship
Automated voice and text handling for the enquiries that come in every day: status, opening hours, balances or appointments. When the conversation stops being routine, it goes to an agent with all the context.
- Designed around your real, most frequent enquiries
- Escalation to a human agent carrying the context across
- Measurement of how many enquiries are resolved without an agent
What's included
What the module includes
Voice handling
Natural language recognition so the customer can say what they need instead of navigating a menu of options.
Text handling
The same flow available on WhatsApp and website chat, with answers kept consistent across channels.
Queries against your systems
The bot answers with real data queried from your ERP or CRM through an integration, not with generic responses.
Escalation with context
When it hands over to an agent, they receive the transcript and the data already captured; the customer doesn't repeat themselves.
Measured containment
Reports on how many enquiries were resolved without an agent and where the bot fell short, so the flow can be improved.
Defined boundaries
The bot's scope is limited to the agreed topics: outside them it hands over to an agent rather than improvising an answer.
Frequently asked questions
Frequently asked questions
Can the customer always reach a person?
Yes. An exit to a human agent is available at every point in the flow; it's a design requirement, not an option.
Which enquiries are worth automating?
High-volume ones with objective answers: status, opening hours, requirements, balances or appointments. Anything requiring judgement stays with the agent.
How long does it take to be ready?
It depends on the number of flows and the integrations needed. It's defined during the assessment, along with a staged schedule.
Can it answer with data from our systems?
Yes, through integration with your ERP or CRM. Without integration, the bot is limited to fixed information and handover.
How do we know it's working?
Through containment and escalation reports, and a periodic review of the conversations the bot failed to resolve.
Platform modules
- Cloud PBXA cloud phone system for every one of your sites.
- Omnichannel Contact CentreQueues, skills-based routing and live supervision.
- WhatsApp BusinessThe company's verified number with multi-agent handling.
- Video ConferencingYour company's own video rooms, straight from the browser.
- CRM IntegrationsCommunication logged where your team already works.
- Number portingKeep your numbers when you change platform.
- Security and availabilityHow the platform is protected and kept running.
Ready to review your operation with us?
Book a no-cost assessment. We review your current setup, identify what is worth solving first and hand you a proposal with an agreed scope and timeline.
We reply during business hours from Mexico City.