Industry
Hospitals and clinics: critical communication and continuous monitoring
In a healthcare institution, an extension that doesn't ring or a fridge that drifts out of range has clinical consequences. We work on internal telephony, patient contact and monitoring of critical areas over the same infrastructure.
- Redundant internal telephony, with priority for critical areas
- Continuous temperature monitoring in pharmacy, laboratory and theatre
- Segmented network: medical equipment, staff and visitors kept apart
What we solve
What we usually find in the sector
Calls that never reach the right area
The current switchboard can't tell emergency, outpatient and administration apart: the patient repeats their case several times or the call is lost on the way.
Cold chain checked by hand
Medicine and laboratory fridge temperatures are written down in paper logs, so an overnight deviation is only discovered the next morning.
One flat network for the whole building
Medical equipment, nursing stations, administration and visitor Wi-Fi all share the same network, with no segmentation and no priority for voice.
Appointments with no record
Appointment confirmations are made from personal phones, leaving no record of who contacted whom or when.
What's included
How we approach it
Telephony organised by service
A numbering plan by floor and specialty, ring groups for nursing, time-based diversion and fallback destinations so emergency is never left without a line.
Monitoring of critical areas
Temperature and humidity sensors in pharmacy, laboratory and operating theatres, with alerts to the duty team and a history available for internal audits.
A segmented, prioritised network
Separate segments for medical equipment, staff and visitors, with traffic priority for voice and measured coverage in corridors and inpatient areas.
Access control and safekeeping
Access control for restricted areas, CCTV at entrances and backup of clinical information with restoration tested rather than assumed.
Frequently asked questions
Frequently asked questions
Can the hospital keep its existing numbers?
Yes, through number porting following the regulatory process that applies in Mexico. The cut-over date is agreed with the institution and service continues throughout the migration.
What happens if the internet link goes down?
Calls divert to the fallback destinations configured per area, and internal dialling between extensions inside the building keeps working.
Does installing sensors mean building work?
In most cases no: they are mounted on the existing infrastructure and report over the hospital network or a dedicated link. The scope is defined during the assessment.
How is patient information protected?
With encryption in transit and at rest, role-based permissions and an access log. Data processing is documented in the institution's Privacy Notice.
Ready to review your operation with us?
Book a no-cost assessment. We review your current setup, identify what is worth solving first and hand you a proposal with an agreed scope and timeline.
We reply during business hours from Mexico City.