Dispatch platform
OmiGruas: dispatch and track jobs on the road
A platform for towing and roadside assistance companies: job intake, allocation of the most suitable vehicle, live tracking on a map, photographic evidence and a documented close-out. All from one dispatch board.
- Allocation based on real location and availability
- Photographic evidence and customer signature captured in the vehicle
- A complete history of every job for later queries
What's included
What the platform includes
From job intake to documented close-out, with no follow-up calls between dispatch and driver.
Job intake and classification
Job capture with origin, destination, vehicle type required and the details of the customer or insurer.
Assisted allocation
The dispatcher sees available vehicles, their location and their status before allocating, and notifies the driver from the same screen.
Live job tracking
The vehicle's position in real time and the stages of the job: en route, on scene, in transit and completed.
Evidence and documentation
Photographs of the vehicle's condition, customer signature and documents attached to the job, all from the driver's app.
Operational indicators
Allocation, arrival and completion times per job, per driver and per period, calculated on your real operating data.
Third-party integration
Jobs received from insurers or call centres through an API, with status and evidence sent back.
Frequently asked questions
Frequently asked questions
Does it cover roadside assistance as well as towing?
Yes. The platform manages towing, recovery and assistance jobs in general; the job type catalogue is configured to match your operation.
What does the driver need in the field?
A phone with the driver app and a data connection. Evidence captured without signal syncs once the connection returns.
Does it integrate with insurers or call centres?
Yes, through an API. The scope of the integration is defined according to the counterparty and their exchange formats.
Can it be used with Omitech's fleet tracking platform?
Yes. Where the fleet already carries Omitech tracking devices, location is fed directly from the same system.
How is it priced?
By the number of vehicles and dispatch positions, and the integrations required. Request a quote and we'll prepare one for your case.
Ready to review your operation with us?
Book a no-cost assessment. We review your current setup, identify what is worth solving first and hand you a proposal with an agreed scope and timeline.
We reply during business hours from Mexico City.