LambiCom
Platform security and availability
Your communications are sensitive business information. This page sets out how the platform is protected, how its availability is sustained and which controls your team can administer.
- Signalling and media encrypted with SIP over TLS and SRTP
- Redundant infrastructure across several availability zones
- Access and configuration change logs
What's included
Platform controls
Encryption in transit
Signalling over SIP with TLS and audio with SRTP, including access from outside the corporate network.
Abuse protection
Dialling limits, control over permitted destinations and detection of anomalous usage patterns, with an alert to the administrator.
Identity and permissions
Separate roles, a password complexity policy and strong authentication for administrative accounts.
Recording storage
Encrypted storage, role-restricted access, an access log and a configurable retention period.
Availability
Components distributed across several availability zones, with failover and continuous service monitoring.
Traceability
A record of access, configuration changes and recording queries, available for internal audit.
Frequently asked questions
Frequently asked questions
Who can listen to recordings?
Only the roles your company authorises. Every query is logged with the user, the date and the recording accessed.
What level of availability do you offer?
The platform runs on redundant infrastructure with continuous monitoring. The applicable service level and incident response times are set by contract.
Where is our data stored?
On infrastructure managed by Omitech in the regions agreed in the contract, in line with the applicable regulations and your internal data policy.
How is toll fraud prevented?
With dialling limits, permitted destination lists, detection of anomalous patterns and an immediate alert to the administrator when activity falls outside the norm.
What happens if you detect a security incident?
The agreed response procedure is triggered: containment, notification to your designated contact and a follow-up report with the actions taken.
Can we audit the platform?
Yes, within the scope and procedure agreed by contract, including the provision of logs and control evidence.
Platform modules
- Cloud PBXA cloud phone system for every one of your sites.
- Omnichannel Contact CentreQueues, skills-based routing and live supervision.
- WhatsApp BusinessThe company's verified number with multi-agent handling.
- AI VoicebotsAutomated handling of repetitive enquiries, with escalation to an agent.
- Video ConferencingYour company's own video rooms, straight from the browser.
- CRM IntegrationsCommunication logged where your team already works.
- Number portingKeep your numbers when you change platform.
Ready to review your operation with us?
Book a no-cost assessment. We review your current setup, identify what is worth solving first and hand you a proposal with an agreed scope and timeline.
We reply during business hours from Mexico City.